Delivery Information

Minimum Order
There is no minimum order for collections.
Collection times are strictly between 9am-5.00pm Mon-Fri & 9am-12pm on Saturday.
To reduce waiting times it is recommended that all collections be ordered at least one hour prior to arrival.
In the event where customers repeatedly fail to pick up goods ready for collection will not be able to phone orders prior to arrival and can only place orders on arrival.
Deliveries will be subject to varying minimum values depending on areas. Generally, minimum value will be equal to distance from Arkfw as shown; (100miles=£1000, 50miles=£500).
Where orders are below minimum value there will be a delivery charge depending on order and delivery address. Orders delivered to locations which are different from their normal address will also incur a delivery charge.

Couriers
All courier arrangements have to be made by the customer. At time of collection the courier must know who he/she is collecting on behalf and an itemised list of what is to be collected. Payment must be made before collection.

Please note that due to their handling procedures returns from courier companies will not be accepted. All collections have to be signed for. Courier drivers have to follow the same rules as for all customers and are expected to queue in an orderly fashion.

Drop Shipping "Using ARKFW Courier Services"

We offer a drop shipping service where any item can be delivered directly to your customer in the UK. The delivery will be booked in with our customer who then has the responsibility to book the delivery with their customer. All the items will be checked and wrapped with extra packaging where necessary before dispatch.
ARK furniture is not liable for any damages caused via the drop shipment facility, ans of consignments will be covered free of charge by ARK Furniture.
all items that have been damaged in transit, will be collected by our courier it is a customer's responsibility to acknowledge this and help with return as in the state it arrived, Collection Charges Apply Please ask.
Items damaged by the customer that need to be replaced will be payable by the customer together with a further collection/delivery charge.
Furthermore ark furniture would require some photographic evidence where necessary.

Goods will normally be delivered via courier to the door only and Ark Furniture Wholesale will take no responsibility for damage caused when delivering goods in the house. In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery the customer will still incur a failed delivery charge. All orders will be delivered within 3-5 working days between 9am and 5pm Monday to Friday unless otherwise arranged. It is the customer's responsibility to ensure all information supplied at point of booking in is correct and accurate and ensure their customer is available to take delivery. All orders must be paid in full before dispatch.

Drop Shipping "Using Your Collection Services"
We offer a drop shipping service where any item can be delivered directly to your customer in the UK. The delivery will be booked in by the customer who then has the full responsibility to provide Ark Furniture Wholesale, Customer Purchase orders, with reference to customer consignments and manifest. All the items will be checked and wrapped with extra packaging where necessary before collection. The delivery service offered is to collect from Ark Furniture Wholesale via your courier service.