Privacy Policy

Ark Furniture Wholesale LTD  (ARKFW)

Orders

Orders can be placed by; Telephone, Fax, & Email.
All export orders must be accompanied by evidence of export and a valid VAT number from importing country before invoicing, otherwise VAT will be charged.
Container orders are only confirmed upon receipt of purchase order and a deposit payment of 30%. Payment must be made in full before delivery.
Foreign exchange rate confirmed at the time of ordering may fluctuate accordingly with the dollar exchange rate, debit or credit may be applied, upon confirmation of final payment
Ark Furniture Wholesale LTD will not hold any correspondence with third party customs.
Orders cannot be reserved or allocated and stock is sold on first come first serve basis.

Payment
All prices exclude VAT - Note: Pricelist can be obtained by email, all prices exclude VAT.
Payment can be made in the following ways;
(i) Performa Invoice – this includes orders over £3000 & container orders.
(ii) Cash. A maximum of £8000 cash can be paid for any single transaction.
(iii) Cheque. On completion of registration form and satisfactory references the customer must apply in writing if a cheque facility is required. This facility can be withdrawn at any time without notice.
Normally, at least 3 months trading history is required before cheque authorisation is confirmed.
Cheques returned unpaid will carry an administrative charge of £50.
(iv) Debit/Credit Card. Credit cards will incur a charge of 2.5% - Card payments made over the phone may require faxed copies of both sides of the card.
(v) BACS / CHAPS Payment. Receipts of bank transfers must be emailed or faxed and only when cleared funds are received will the invoice be deemed paid. All export orders must be paid in Sterling.
(vi) On Account. This is subject to status and may involve minimum spend. A personal director guarantee will have to be signed by relevant directors.
A probation period of at least 6 months trading history with Arkfw may apply.

Minimum Order

There is no minimum order for collections.
Collection times are strictly between 9am-5.00pm Mon-Fri & 9am-12pm on Saturday.
To reduce waiting times it is recommended that all collections be ordered at least one hour prior to arrival.
In the event where customers repeatedly fail to pick up goods ready for collection will not be able to phone orders prior to arrival and can only place orders on arrival.
Deliveries will be subject to varying minimum values depending on areas. Generally, minimum value will be equal to distance from Arkfw as shown; (100miles=£1000, 50miles=£500).
Where orders are below minimum value there will be a delivery charge depending on order and delivery address. Orders delivered to locations which are different from their normal address will also incur a delivery charge.

Couriers
All courier arrangements have to be made by the customer. At time of collection the courier must know who he/she is collecting on behalf and an itemised list of what is to be collected. Payment must be made before collection.

Please note that due to their handling procedures returns from courier companies will not be accepted. All collections have to be signed for. Courier drivers have to follow the same rules as for all customers and are expected to queue in an orderly fashion.

Divisibility
The seller may deliver by instalments in such quantities as it may reasonably decide; such instalments shall be separate obligations and no breach in respect of one or more of them shall entitle the Buyer to cancel any subsequent instalments or repudiate this contract as a whole.


Drop Shipping "Using ARKFW Courier Services"

We offer a drop shipping service where any item can be delivered directly to your customer in the UK. The delivery will be booked in with our customer who then has the responsibility to book the delivery with their customer. All the items will be checked and wrapped with extra packaging where necessary before dispatch. ARK furniture is liable for any damages caused via the drop shipment facility, any delivery consignments will be covered free of charge by ARK Furniture. 

This is not applicable if you use your own courier service for drop shipment.
all items that have been damaged in transit, will not be collected by our courier and it is a customer's responsibility to acknowledge this.
Furthermore ARK furniture would require some photographic evidence.

Goods will normally be delivered via courier to the door only and Ark Furniture Wholesale will take no responsibility for damage caused when delivering goods in the house. In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery the customer will still incur a failed delivery charge. All orders will be delivered within 3-5 working days between 9am and 5pm Monday to Friday unless otherwise arranged. It is the customer's responsibility to ensure all information supplied at point of booking in is correct and accurate and ensure their customer is available to take delivery. All orders must be paid in full before dispatch.

Drop Shipping "Using Your Collection Services"
We offer a drop shipping service where any item can be delivered directly to your customer in the UK. The delivery will be booked in by the customer who then has the full responsibility to provide Ark Furniture Wholesale, Customer Purchase orders, with reference to customer consignments and manifest. All the items will be checked and wrapped with extra packaging where necessary before collection. The delivery service offered is to collect from Ark Furniture Wholesale via your courier service.

Returns
Please inform us of damages or shortages within 24 hours of delivery.

Incorrectly ordered items or cancelled orders cannot be returned.
Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging.
Retailers must ensure that their customers open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.
Assembled goods cannot be returned.
In the event where returned goods cannot be credited these items have to be collected by the customer within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50.
If these items have to be returned to the customer this will incur a handling charge of £50.
Customers are reminded that damage caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the retailer’s responsibility to distinguish between manufacture fault and damage caused by assembly or misuse.
Goods risk will move to the customer as soon as the goods are unloaded off our vehicles.
Prior notice must be given for goods that are to be returned to our cash and carry department and ensure that all above conditions are met and also the original invoice must be made available.
Returned goods can only be accepted by Arkfw drivers if authorised by the sales team. Drivers will only collect items which have not been assembled, in their original packing and on receipt of an authorised returns form. If goods are to be returned to our drivers, a detailed description for reason of return together with the invoice number must be reported at booking in stage.
Where applicable spare parts will be posted to rectify problems – this may involve a charge. Arkfw will not be responsible for any losses occurred in the delivery of wrong or faulty goods.
Arkfw will not be liable for any losses incurred, howsoever caused, in all aspects of day-to-day running of the business. No refunds will be issued.

Import policy

Due to foreign trading and unforeseen circumstances, Arkfw has the right to extend estimated delivery dates or cancel large volume or container orders at their will and will not be held responsible for any import trading completion delays by the manufacturers overseas,
Arkfw will notify you of any unfortunate delays or cancellations.
Arkfw will refund in full any deposits to the buyer that has been paid on orders that cannot be completed by the manufacturer at their discretion.
Any cancellations by the buyer must be notified to us in writing, the deposit will be non-refundable, and administration charges will be applied for cancellation by 5% of total order value.
All goods delivered to the buyers destination address will sometime incur additional charges this is levied to us by the shipping agent, and must be paid to us prior to delivery unless agreed upon.
It is the buyer’s responsibility to check the goods upon arrival, and notify us of any discrepancies within 24 hours via email.
It is the buyer’s responsibility to clarify any defects via email within 7 working days of taking delivery; Arkfw is not responsible for any large volume or container order manufacturing defects that has been delivered directly from the manufacturer to the buyer.
Arkfw staff will inspect in person at the buyers address at their will, it is the buyers responsibility to ensure that the product is not tampered with, or misused, If the product shows any type alteration or tampering Arkfw will not be responsible and will take further action where necessary.
In the process of mass production From time to time slight imperfections and manufacturing defects can occur, Arkfw will not be held responsible for these issues, This should in no way limit the usage of the item.

Direct Customer Delivery
We now offer a direct delivery service where any item can be delivered directly to your customer.
The delivery will be booked in with our customer who then has the responsibility to book the delivery with their customer. Please see documents supplied with our price list for delivery charges.
The delivery service offered is a complete service where any items damaged or missing will be rectified free of charge. Items damaged by the customer that need to be replaced will be payable by the customer together with a further delivery charge.
Goods will normally be delivered to the door only and Arkfw will take no responsibility for damage caused when delivering goods in the house.
In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery will still incur a delivery charge. Most orders will be delivered between 8am and 6pm.
It is the customer’s responsibility to ensure all information supplied at point of booking in is correct and accurate and ensure their customer is available to take delivery, failing to do so will incur redelivery charges which are levied to us by the courier.
All orders will be accompanied with plain delivery notes, without prices, showing only consumer information. All orders must be paid in full before delivery.

Cancellation of Orders

We reserve the right to cancel orders if:
- Payments have not been made
- Goods were ordered incorrectly (If management deems neccessary)
Mattresses can not be returned.

Catalogue & Price List
Colours in the catalogue are as close to the real colours as the limitation of the printing process will allow. All colours are for descriptive purposes only.
Dimensions are in mm and are approximates only and may vary. Design detail may vary from catalogue image occasionally. Prices are subject to change without prior notice.
Back orders will also be subject to any price changes.
Prices for all bed frames do not include mattresses unless stated otherwise.
All customers are entitled to one free catalogue per store. Further catalogues are available and chargeable at £10 each.
All furniture supplied is for domestic purposes only.
All sofa beds are designed to be used as a bed for occasional use only.

All products are subject to availability and may be withdrawn at any time. All dimensions and specifications are correct at time of going to press. Unless otherwise stated all products are flat pack ready to assemble. Full terms and conditions are available on request.

Change Terms and Conditions
We have right to change our Terms and Conditions to reflect our business, changes in the environment, relevant laws, market conditions and our infrastructure.

Customer Services
Please email us at: customerservice@arkfw.co.uk or info@arkfw.co.uk,
Calls may be recorded for training and quality purposes.

Copyright notice(c) 2020 Ark Furniture Wholesale all rights reserved.Material published by Ark Furniture Wholesale on this catalogue and related web pages is copyrighted by Ark Furniture Wholesale and may not be reproduced without permission. Copyright exists in all other original material published on the internet by Ark Furniture Wholesale and may belong to the author or to Ark Furniture Wholesale depending on the circumstances of publication.
 
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
The terms and conditions listed is limited for a full terms and conditions copy please email.